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Apps Privacy Policy

This privacy policy will explain how we, Space 48, use the personal data we collect from you when you use our BigCommerce apps (websites).

What data do we collect?

The trust and confidence of visitors to our website is of paramount importance to Space 48. In particular, we would stress that Space 48 does not sell, rent or trade email lists with other companies and businesses for marketing purposes. With this in mind, this Privacy Policy provides further information regarding Space 48’s approach to personal information, how this information is kept secure, and related matters. This policy is drafted in accordance with the laws of England and Wales. If there is a conflict between a translated version and the English and Welsh version of these terms then, to the extent permitted under applicable law, the English and Welsh version shall prevail.

We collect the following data:

  • your contact details; your name and email address.
  • your IP address and details about your web browser.
  • information on how you use the site, using cookies and page tagging techniques to help us improve the website.

We provide paid products and/or services on our websites. In these cases, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Install any of our BigCommerce apps.
  • Voluntarily complete a customer survey or provide feedback via Live Chat, contact forms or email.
  • Give consent to receive marketing newsletters.
  • Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

  • Provide the service and manage your account.
  • Email you with special offers on other products and services we think you might like.

How do we store your data?

The personal data that you provide when you install one of our apps is securely stored on Heroku-provided infrastructure, hosted within their EU datacentres. It is communicated to our apps via HTTPS connection which then send this to databases via an SSL connection.

Your data may also be stored in third-party services that are used, such as HubSpot and Google Workspaces for support requests.

We will keep your contact details until you cease using our services and 5 years after in order to verify our relationship. Once this time period has expired, we will delete your data by deleting it from our databases.

We will keep your marketing consent until you revoke this consent.


We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Space 48 from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email [email protected].

What are your data protection rights?

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

  • We need to perform a contract with you, such as when you use our services
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: [email protected], or write to us: Space 48, Colony, 5 Piccadilly Place, Manchester, M1 3BR

California Consumer Privacy Act (CCPA)

California consumers have the right to:

  • Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
  • Request that a business deletes any personal data about the consumer that a business has collected.
  • Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: [email protected], or write to us: Space 48, Colony, 5 Piccadilly Place, Manchester, M1 3BR


    Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

    For further information, visit

    How do we use cookies?

    Our Company uses cookies in a range of ways to improve your experience on our website, including:

    • Keeping you signed in
    • Understanding how you use our websites

    What types of cookies do we use?

    There are a number of different types of cookies, however, our website uses:

    • Essential
      • These cookies are necessary in order to provide you with the services. They help to authenticate users and prevent fraudulent use of user accounts.
    • Functionality
      • We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include preserving live chat logs between page refreshes. A mix of first-party and third-party cookies are used.

    How to manage cookies

    You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

    Privacy policies of other websites

    Our websites contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

    Changes to our privacy policy

    We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 18th October 2021.

    How to contact us

    If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    Email us: [email protected]

    Or write to us: Space 48, Colony, 5 Piccadilly Place, Manchester, M1 3BR

    How to contact the appropriate authority

    Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

    The ICO’s address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

    Helpline number: 0303 123 1113