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April 6, 2018

How to Create a Rock-Solid Customer Retention Strategy for Ecommerce

Tom Robertshaw

Retailers are shifting their focus from acquisition to retention, as increasing your customer lifetime value is key for the long-term success of your business.

Increasing customer retention by just 5% can boost your profits from 25 – 95%!

Brands must focus on delighting customers post-purchase, using retention tactics, such as incentives and loyalty campaigns, rewarding advocates, delivering great customer service and enhancing your unboxing experience.

What you’ll learn for this customer retention webinar:

  • How to review and assess your customer experience
  • Effective ecommerce remarketing strategies
  • Reengagement and customer win-back tactics
  • Ways to support your engaged customers

 

Webinar Recording

Presenter: Tom Robertshaw is Space 48’s Ecommerce Evangelist and a highly-experienced website development expert and Magento Master, who has helped countless retail brands to improve their customer experience.