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Support and Maintenance

The support that's here for you when you need it.

Dedicated support team • 24/7 Support available • Critical support • Advanced server monitoring

24/7 support for retailers

  • 24/7 support
  • Application and infrastructure support
  • Support ticketing system
  • Service level agreement
  • Performance audits
  • Upgrades and patches
  • Advanced application monitoring
  • Server monitoring

As a development partner, one of our most crucial roles is the day-to-day support and maintenance of our customers websites. We understand the importance of being readily available to handle any issue at the moment it arises and the commercial impact slow responses to important issues can have.

If you aren’t receiving the level of service and support your ecommerce store needs or your requirements have changed, contact us to find out how our team can help.

Focused on prevention

Focused on prevention

Focused on prevention

We have a strong focus on being proactive rather than reactive when it comes to supporting our customers, and for that reason, all of our servers and applications are monitored around the clock. Our monitoring provides our support team with warnings and visibility of ongoing processes in real-time, so small problems can be rectified before they manifest into larger ones.

 

Risk reduction

Risk reduction

We maintain a strict four-stage release process on all developments before they are made live. This process enables us to reduce the risk of encountering even the smallest of problems during the critical time new development features are introduced to the live site.

Urgency when it’s needed

Urgency when it’s needed

We support our customers on a retainer basis and as part of any retainer, there is a service level agreement which outlines strict response and resolution times dependent on the nature of the problem. We maintain contact with our customers throughout the support process using our support ticket system, as well as by phone.

Our support team is independent of our development team, so this means that planned development and ongoing project work does not hinder our response and resolution time.

 

Where would you like to start?

Technical audit

If you have an existing online store that has specific technical problems or just isn't performing, a technical audit by our team of certified developers will find the cause and highlight any other potential future issues.

Ask specific questions

If you have specific questions that you would like us to answer regarding your website or future project, please use our online form or send us an email.

Arrange a call

If you're not sure where to start or are still in the early phases and getting to know some ecommerce agencies, the best option for you will probably be a call where we can arrange some face-to-face guidance.

Rachel Jones, Head of Ecommerce,  Charlotte Tilbury
We approached Space 48 as we were looking for Magento experts who could create a responsive site. The team worked closely with us throughout the process and made our vision a reality. The site looks and works just as we hoped – excellent job!

Rachel Jones, Head of Ecommerce, Charlotte Tilbury

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