How to Create a Rock-Solid Customer Retention Strategy for Ecommerce
Retailers are shifting their focus from acquisition to retention, as increasing your customer lifetime value is key for the long-term success of your business.
Increasing customer retention by just 5% can boost your profits from 25 – 95%!
Brands must focus on delighting customers post-purchase, using retention tactics, such as incentives and loyalty campaigns, rewarding advocates, delivering great customer service and enhancing your unboxing experience.
What you’ll learn for this customer retention webinar:
- How to review and assess your customer experience
- Effective ecommerce remarketing strategies
- Reengagement and customer win-back tactics
- Ways to support your engaged customers
Presenter: Tom Robertshaw is Space 48’s Ecommerce Evangelist and a highly-experienced website development expert and Magento Master, who has helped countless retail brands to improve their customer experience.