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June 18, 2024

#64: Demystifying Payments in eCommerce and Omni-Channel Retail

#64: Demystifying Payments in eCommerce and Omni-Channel Retail

In this episode, we explore the complex world of payments in-depth, demystifying it and exploring how businesses can make informed decisions to enhance customer experience and boost revenue. Our host, Pete Robertshaw, is joined by Nicole Olbe, Managing Director at Adyen, and Alexander Speke, Commercial Partnerships Manager at Adyen—both renowned experts in the fields of payments and eCommerce solutions.

Throughout the discussion, Nicole and Alexander provide valuable insights on several key areas, including:

  • Leveraging financial and payment services to gain a deeper understanding of customer behaviours and preferences
  • Utilising real-time data and analytics to drive revenue growth and operational efficiency
  • Strategically navigating the ever-evolving landscape of payments and financial services to stay ahead of industry trends and regulatory changes


With their extensive experience and expertise in eCommerce and financial services, Nicole and Alexander share practical advice and innovative strategies that can help retailers and merchants optimise their payment processes, reduce friction, and improve overall business performance. They also discuss the latest technological advancements and how businesses can adapt to remain competitive in a rapidly changing marketplace.

This episode is packed with actionable insights and is a must-listen for retailers, merchants, and anyone involved in the payments industry who is looking to refine their payment strategies and enhance their business outcomes.